Assistant Manager - TeleCollections

Navi Technologies is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.

At Navi, our mission is to build financial services that are simple, affordable and accessible.

Job Description

Roles and Responsibilities

• Responsible for collection efficiency in 1-30 DPD - Improve collection through Tele calling.
• Optimize process of central collections without hampering the collection outputs.
• Effective identification and segmentation of portfolio to maximize recoveries or reducing cost with less efforts.
• Daily, weekly review to keep a track of team performance as per the targets.
• Review case allocation and collection targets by bucket to in-house team. Ensure that the collection executives adhere to the legal guidelines.
• Manage productivity by drawing productivity parameters for collection executives.
• Mentoring the team and solve their day-to-day problems faced in collection.
• Identify and manage training needs for the executives.
• Oversee adoption of Collection Management System within the team.
• Highlight Coordinate with Risk team to share feedback and trends seen in collection which helps to improve underwriting models.
• Liaison with internal and external stakeholders for smooth operations and collections process.

Desired Candidate Profile

• Should have 2-3 years experience in Collections/Sales/Operations, including at least 1-2 years managing big teams.
• Should be a Graduate.
• Should be performance driven and has hunger to achieve monthly collection target.
• Must be able to drive the team for higher productivity with Efficiency and change as per business requirements.
• Should be well versed with MIS tools.
• Must have excellent Interpersonal skills and good at stake holder management.
• Should be self-driven to drive results.
• Should have good hands-on experience in running experiments for efficiency improvement.