Operations Associate

Operations Associate

Shields Health Solutions | Worcester, MA, 01601, US
Salary Range:$51,000 – $94,000 Salary range estimated by Zippia

Posted 13 days ago

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At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' two years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.

Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

Operations Associate

The Operations Associate is an integral part of the Shields Health Solution's operations team. This individual will support Shields' assigned health system partners within a region. The Operations Associate works directly with the Manager of Patient Services, strategic operations, regional trainers, and liaisons to support specialty pharmacy day to day operations, growth and expansion initiatives, and new clinic implementations.

The ideal candidate should have a strong interest in operations. Applicant should be analytically oriented, results driven, and be able to work as a member of a close-knit team.

Key Responsibilities

* Support Shields operations team at health system partners with day-to-day operations, new clinic implementations, and other growth initiatives
* Organize and maintain required documentation to enable operational success, including clinic rollout schedules, clinic contact lists, staffing rosters, data inputs, and other operational planning tools
* Assist Regional Integrations Manager with new hire responsibilities around maintaining new hire checklist, coordinating training schedules and travel for new liaison hires
* Support the training team on new and ongoing training activities
* Lead liaison audit process, including conducting audits and providing feedback to Manager of Patient Services
* Compile and present data to internal teams and clinic audiences
* Interface with health system IT team to obtain systems access for Shields team member
* Help plan and coordinate internal Shields' team building events and activities
* Assist with other tasks as needed

Education & Experience

* Associate's or Bachelor's Degree preferred
* 1-2+ years of relevant work experience
* CPhT certification or equivalent preferred
* Strong organizational skills and attention to detail
* Excellent verbal and written communication
* Experience with Microsoft Outlook, Word, Excel, PowerPoint and other project management tools
* Interest in data analysis
* Collaborative, team player
* Ability to multitask in a fast-paced environment

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.