Administrative Specialist

Administrative Specialist

UNC Health Care Systems | Chapel Hill, NC, 27516, US
Salary Range:$29,000 – $36,000 Salary range estimated by Zippia

Posted 10 days ago

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Summary: The Administrative Specialist at the Patient Access Center works within a team setting to provide non-clinical administrative support to a team of providers in assigned departments/clinics and performs duties that include answering calls, scheduling appointments, verifying medical insurance, and updating medical records. The Administrative Specialist can expect to encounter complex scheduling or customer service needs and is considered the subject matter authority in the administrative area for the department/clinic. This specific role will be working with cardiology departments and scheduling.

To ensure success, the Administrative Specialist should possess extensive experience in medical office administration and have the ability to create an efficient and patient-centered environment. The ideal candidate should be comfortable with multi-tasking to complete detailed-oriented and high-volume work.

Telecommute opportunity: This role is afforded the opportunity to work from home 80% of the time after a 2 month training/onboarding period and competency test.

Hours: This role has routine/regular daily hours that fall between 7:30am and 4:30pm (some flexibility available).


1. Answering calls in a timely and welcoming fashion.

2. Scheduling and confirming appointments, tests, treatments, and other procedures.

3. Obtaining and updating patients' personal and health information.

4. Creating and maintaining electronic health records.

5. Managing incoming and outgoing referrals.

6. Managing inquiries and relaying messages about scheduling, clinical concerns, and prescription refills.

7. Verifying medical insurance information, as well as mediating between patients and medical insurers.

8. Verifying and entering co-payments for appointments into an electronic billing system.

9. Following decision making algorithms in the management of complex administrative or clinical concerns, to ensure optimal patient safety and satisfaction.

10. Maintaining an understanding of clinic needs and staying up to date on changes so that process adjustments can be implemented as needed.

11. Coordinating and completing special projects independently or in cooperation with other groups as assigned.

Other Information

Other information:

Education Requirements:

? High School diploma or GED

Licensure/Certification Requirements:

? No licensure or certification required.

Professional Experience Requirements:

? Two (2) years of clerical or administrative experience

? If Bachelor's degree, no years of clerical or administrative experience

? If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

? Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: FP PAC operations pay

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.