LTC State Ombudsman

LTC State Ombudsman

State of Idaho | Boise, ID, 83701, US
Salary Range:$39,000 – $51,000 Salary range estimated by Zippia

Posted 11 days ago

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The Idaho Commission on Aging (ICOA) was created in 1968 and receives funding from both the Federal and State governments. Services are prioritized to help those most at-risk, based on various factors.


The ICOA assists older adults and people with disabilities to remain independent, avoid institutionalization and age in place in their own homes and communities of choice.


Mission: To lead system creation and network coordination to support Idahoans as they age.


Vision: For Idahoans to have an informative, visible, reliable and easily accessible support system as they age.


Position Description: To administer the state's ombudsman program that advocates for the needs, rights, and proper care of the individuals receiving long-term care services; perform related work.


* Acts as a direct source to address residents' complaints including those against government agencies or long-term care facilities
*  Advocates for residents' rights, benefits and entitlements
* Ensures residents have access to various referral systems to help meet needs or resolve problems
* Conducts interviews in relation to complaint investigations
* Coordinates with other elder justice services related to the care of adults including residents of long-term care facilities
* Ensures residents' privacy laws are enforced
* Promotes and provides technical support for development of long-term care family and resident councils
* Researches laws and regulations and develops legislative and policy changes to protect the rights of older people
* Drafts and monitors legislation and testifies before legislative committees advises governmental agencies and legislative bodies on needed policies and programs that impact long-term care residents
* Develops statewide ombudsman operational standards including policies and procedures

Program Administration

* Ensures State and Federal Ombudsman regulations are enforced through management processes
* Supports the development of contracts and grants for the ombudsman program
* Monitors complaints received by local ombudsmen and provides technical assistance to ensure proper resolution
* Analyzes data and writes complaint-statistics and issue-analysis reports
* Develops and provides final approval of annual Ombudsman report
* Monitors the development and implementation of long-term care laws, regulations, and policies
* Recommends changes to laws, regulations and policies as appropriate
* Visits and monitors activities of local ombudsmen and area agency operations
* Authorizes decertification of area programs and local ombudsmen for noncompliance
* Develops standardized certification ombudsman training materials and participates in the training and selection of local ombudsmen
* Provides public presentations on long-term care and aging issues
* Coordinates with the legal services developer, legal services providers, and victim assistance services to promote the availability of legal counsel to residents
* Leads state level coordination with entities that have related responsibilities
* Provides oversite of the local Ombudsmen program implementation by developing an assessment that determines how the local Ombudsmen are performing their functions according to State and Federal Regulations
* Responds to legislative and media inquiries and other persons regarding problems and concerns of individuals residing in long-term care facilities and other Ombudsman related issues
* Integrates goals and objectives of the Office of Ombudsman with Idaho Commission on Aging's State Plan
* Develops strong working relationships internally and externally
* Provides operational and fiscal monitoring
* Investigates allegations of misconduct of local Ombudsmen

Good knowledge of: Federal and State laws and regulations related to long-term care facilities, elder rights, and adult protection 

Experience: Establishing management, operational and compliance policies and procedures; investigating and resolving complaints pertaining to the physical, emotional, social, and economic situations of long-term care residents; providing long-term services and supports or other direct services for residents; providing leadership and program management skills; developing and administering grants and contracts; interpreting laws and regulations; providing consumer-oriented public advocacy; providing negotiation and problem resolution skills; providing leadership to statewide agencies/departments or similar organizations.

Preferred Qualification: A Bachelor's degree in a health or human service field

What the Idaho Commission on Aging offers:

* Excellent medical, dental, and vision insurance 
* Participation in one of the Nation's best state retirement systems
* Generous vacation and sick leave accrual that begins as soon as you start (accumulate approximately 3 weeks of vacation the first year, and increasing with state longevity)
* Eleven paid holidays a year
* Eight weeks of Paid Parental Leave
* Multiple saving plans-optional 401k and 457 plans 
* Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans 
* Public Sector Student Loan Forgiveness (eligibility requirements may apply)
* Employee Assistance Program - confidential support, information, and resources for all of life's challenges
* State and Department Wellness Programs 


The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.


The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email


Preference may be given to veterans who qualify under state and federal laws and regulations.