Call Centre - Customer Solutions

Call Centre - Customer Solutions

Lowell Group | Leeds, West Yorkshire, LS1, GB
Job Type: Full Time

Posted 13 days ago

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Description

Customer Solutions Associate

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Starting salary of from £22,000
Location: Leeds, Hybrid working
Shifts: A range of shifts are available. Weekend free and 4 day shifts available.
Our mission:
At Lowell, we value togetherness. And that's what enables us to drive onwards as a company, as a team, and as individuals, together. Because together, we go further.
Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we're a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person's situation is different. And every year, we help thousands of people take control of their debts.
Your mission:
As a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and also making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role you can make a real impact on peoples' lives.
To join us, you'll need:
* Great listening and communication skills
* To be a people person and have an empathetic ear
* Resilience and ability to work towards targets
A mission that gives back:
You'll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
* A starting salary of from £22,000
* A discretionary annual bonus for a job well done
* 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
* We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful.
* 28 days holiday plus public holidays with option to purchase up to an additional 5 days
* Life assurance & Group income protection
* A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
* Wellbeing support and a programme of webinars and classes geared towards mindfulness.
* Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So if you're interested in adding your voice to our fantastic team of people, take the first step and apply today…