Technology Support – Advice Systems

In this exciting new role, you will be involved in supporting Macquarie’s Private Bank by focusing on the technology that supports our business. Predominantly, the role will focus on business oversight and administration of our key advice technology systems, including Xplan, Salesforce, DocuSign, Ezidox and InvestCloud.

You will be responsible for capturing enhancements and proactively working with stakeholders to bring about improved advice technology systems, workflow, and reporting capabilities. The role will span requirements gathering through to the delivery of enhancements based on the evolving needs of our bankers, adviser service and advice product teams. You will identify, develop, and innovate on existing business processes and surface data insights to users to drive effective and efficient decision making. 

This position is a unique hybrid between a Business Analyst and an Advice Technology expert. While this role has a large focus on Xplan, there will be opportunities to help drive improvement across other systems and you will gain exposure to people across all levels of Private Bank and our aligned stakeholders. You will have responsibility for maintaining data integrity and the opportunity to support the Private Bank proposition more broadly as part of the Product and Tech Solutions team.

In this role, you will:

Look after ongoing business management and administration of Xplan, DocuSign, Ezidox, InvestCloud and any new technologies (such as Salesforce)

Identify and implement changes to business systems and processes driving functionality uplift

Advice technology site administration, advice workflow maintenance and monitoring of data integrity

Liaison with vendors and our technology teams to resolve errors and system issues

Engage with bankers, client services, para-planning, and technology stakeholders on proposed project deliverables

Coordinate the evaluation, scope, and completion of new development requests

Work with key stakeholders to facilitate continuous review of the data and promote good data practices

Maintain and enhance threads, templates and workflow

Help end users with using software and applications more effectively and support delivery of training

To be successful in this role you will be enthusiastic, curious, and collaborative with an ability to work independently and proactively. You will also have:

A strong understanding of financial advice best practices and Xplan functionality

Proven experience working with Xplan in a support and / or business administration role

Proven ability to sustain high levels of performance and tenacity in delivery of quality outcomes

Excellent communication and stakeholder engagement skills

Xplan Site Admin certifications

Any experience with DocuSign, Ezidox, InvestCloud and/or Salesforce will also be highly regarded. If this sounds like you, apply via the link today!

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.