The IT Site Services Manager works closely with Brands/Regions/Functions Technology Leaders and Business Stakeholders at all levels, to ensure levels of IT Service (Infrastructure, End User Computing and Application Support) meet the required standards and ensure ELC employees are provided with technology tools and support services that maximize their productivity needs and support their desired business outcomes.
KEY ROLES & RESPONSIBILITIES
Act as a single point of contact for business stakeholders and Technology Leaders in assigned Brands/Regions or Functions for all service, maintenance and equipment provision matters relating to Technology Operations deliverables. Ensures the delivery of a seamless employee experience locally across digital services, utilizing automation and monitoring tools to oversee proactive incident resolution and service friction (NextThink, 7Signals, Happy Signals)
Support regional and local business teams get the best possible service from providers and help them validate experiential aspects of internal and external partner delivery with consistent and measurable productivity benefits, utilizing industry standard processes to enable service improvement through review and validation.
Good technical skills and experience in:
Service Improvement Programs
Service Metrics and Service Level Management
Proven ability to recruit, train, and motivate personnel including employees and agents of our vendors.
Experience working in multi-cultural, multiple brand global companies across diverse geography utilizing managed service providers
The anticipated base salary range for this position is $96,500 to $162,500. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.