Customer Service Specialist

Customer Service Specialist

Onin Staffing | Niles, IL, 60714, US
Salary Range:$30,000 – $36,000 Salary range estimated by Zippia

Posted 13 days ago

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Job Description

This position is responsible for acting as a liaison between customers and clients nationwide. This individual engages with customers by answering product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. Located in Niles, Illinois.

Schedule Monday- Friday 8am-5pm. Salary $45K- $55K per year depending on experience.

  • Service clients that participate in online chat and field questions
  • Answer phone calls to assist customers calling in with inquiries
  • Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above
  • Assist showroom customers on selecting linen choices for their event
  • Recommend product offerings or services to clients by collecting event information and analyzing event design needs
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Opens customer accounts by recording account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ensure excellent service standards and maintain high customer satisfaction

Work Experience
  • A history of providing exceptional customer service
  • Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Excellent verbal and written communication abilities
  • Requires attention to accurate detail and must be able to multitask
  • Ability to analyze situations and make decisions in a timely manner
  • Excellent documentation and record-keeping abilities
  • Ability to work autonomously as well as within a team environment
  • Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)
  • Experience working in the Event or Hospitality industries a plus

  • Medical- blue cross blue shield
  • Dental
  • Vision
  • Life insurance at no cost
  • 401K (Employer match)
  • PTO accrual
  • Incentive bonus at the end of the year