Customer Service Consultant

Customer Service Consultant

The Probe Group | Docklands, Victoria, AU

Posted 22 days ago

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At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.

Enough about us, let's talk about you

In this role, you will be responsible for providing friendly, personal, and efficient customer service whilst building and maintaining a positive relationship with our clients superannuation customers.

Key Details

Commencing 6th February 2023

Full time - 38 hours per week

Monday - Friday 8:30am - 7pm (Rotating roster) 

Docklands location - at our clients head office

4 weeks training (Hybrid working model after training and nesting)

Key Responsibilities

Interact with customers by phone to build relationships by demonstrating a personal interest and facilitating requests

Achieve Customer Service Excellence by understanding and practicing the client's customer service standards

Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner

Achieve or exceed performance targets relating to AHT (Average Handling Time), service quality, schedule adherence, FCR (First Contact Resolution), attendance, and customer experience

Translate complex products and policies into language appropriate for the audience 

Culture & Benefits

Fun workplace culture

Unlimited access to a trusted mental health platform

Opportunity for career progression 

What you’ll need

Ability to build rapport quickly

Problem-solving and conflict resolution skills

A customer service focus 

If you feel like this could be the right role for you, apply now.

VERVOE DISCLAIMER: We want to know who you are beyond your CV. If shortlisted, you will be contacted via email to complete an online interview. We encourage you to keep an eye on your emails including your junk and spam folders.