The Retention Development Executive, also known as customer retention specialists, design and implement customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.
-Communicating with customers and sales representatives.
-Analyzing customer behavior.
-Gathering information about customer complaints.
-Developing aggressive retention strategies based on customer feedback.
-Negotiating with customers to renew contracts and retain business.
-Meeting with the sales team to propose customer retention solutions.
-Writing and presenting customer behavior reports.
-Building positive relationships with customers and business associates.
-Bachelor's degree in sales, marketing, or related field.
-3+ years experience in a similar role.
-Excellent customer service skills.
-Strong conflict resolution skills.
-In-depth knowledge of sales and marketing software.
-Ability to remain calm and professional in stressful situations.
-Advanced communication and interpersonal skills.
-Empathy and patience.
-Advanced organizational skills.
* To achieve the highest safety and quality standards for every mother and baby care product that we produce.
* With the production and marketing of multifunctional baby products with the use of natural plant-bases herbs and essential oil in order to improve the quality-of-life babies and children by preventing them from using medicines and baby products contains harmful chemicals.
*All business is to be conducted in professional manner, with highly integrity, full responsibility of information security and non-disclosure commitment.
*Meet and exceed our client and customer expectations with our product and service quality, continuously improve business processes.
*Deliver highly skilled and qualified candidates
*To be a company that rapidly fast growth to the international level and is well-known for its commitment to the high-tech mother and baby care products, and become a benchmark of quality for this industry.
*Bridging people towards success
*We fulfill needs and the goal by providing opportunities, bridging individuals and cooperations towards growth and success.
*To nurture creativity, innovation and problem solving that indirectly improve the quality of life of the community through the opening of employment opportunities as well as income through the production and sale of premium mother and baby care products.