Universal Banker, Designate

Universal Banker, Designate

Standard Bank Of South Africa Limited | Johannesburg, GT, ZA

Posted 14 days ago

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Description


Business Segment: Consumer & High Net Worth Clients Location: ZA, GP, Johannesburg, Simmonds Street 5 We are recruiting for Universal Bankers in Johannesburg to engage customers and take demand via Voice Branch Contact Centre; for any banking matters ranging from product questions to customer account activities (opening accounts, statements, debit order information, etc.). Form an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (i.e. FAIS and NCA) parameters. Engages with customers to understand what matters to the customer, uses data to support the needs analysis process and deliver against those demands. Identify demand generation opportunities while conversing with customers and proactively upsell/cross-sell products. Drives customer service excellence to add value and contribute to the overall profitability of the branch. Participates in specific campaigns and marketing activities as required. Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels. Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. Manages the risks associated with new accounts and mandates by adhering to risk and compliance requirements. Collaborates with the team and adopts new methods within the work. Qualifications Matric coupled with a completed FAIS qualification (at least NQF Level 5) RE 5 - advantageous 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment 1 year experience in sales Additional Information Please note: All our recruitment processes comply with the applicable local laws and regulations. The Standard Bank Group has implemented a Vaccination Policy for all roles which require the incumbent to work from the Standard Bank premises on a full-time or intermittent basis. Full vaccination against COVID-19 is therefore an inherent requirement of this role. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on 27 orTransactionFraudOpsSAstandardbank.co.za