Agent Services Coordinator - (Remote)

Agent Services Coordinator - (Remote)

eXp World Holdings | Cape Town, WC, ZA

Posted 23 days ago

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Description Position at eXp South Africa Who is eXp?Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!Why join eXp's International Team?At eXp Global, we’ve created an award-winning culture centered on strong core values and a people-first mentality. We're looking for people to help us change the lives of our employees, agents, and clients across the globe.What you will do:The Agent Services Coordinator’s (ASC) mission is to leverage eXp’s internal systems, processes and technology as a way of increasing onboarded agent engagement and connection with eXp South Africa. The Agent Services Coordinator supervises and coordinates agent support tasks and processes as well as ensures focus on helping all current and incoming eXp South Africa agents get the answers to their questions and solutions to their problems in a timely manner. The ASC will be required to take a hands-on approach in all aspects of agent support including but not limited to: training, system and process execution, data management and compliance, tracking and reporting, design and development of product and service evolutions.The ASC is responsible for implementation of strategies necessary to achieve the eXp of South Africa’s retention and growth goals while collaborating with other company, department and team managers and staff as needed. The ASC may be asked to lead a specialized team in the areas of individual residential agents, teams, or some combination of the above as needed.How you will make an impact:Work with leadership to implement agent engagement strategyCollaborate with cross-functional teams to design, test, build, deploy and iterate on current processes, services and future productsTrain team members in necessary systems, process and productsReport to leadership on the key results required to achieve objectivesProvide updates and knowledge to the team as discovered and necessaryWork on day-to-day tasks of the agent support process in eXp World or other tools as neededIdentify training needs for team members and coordinate with assigned trainers for execution Collaborate with leadership and colleagues to support agent needs and build team cultureFacilitate team meetings and updatesHandle and resolve escalations as necessary Maintain knowledge of eXp systems, team structures/requirements, and agent resources How you will grab our attention:Education:BA/BS degree preferredHigh school diploma/GED requiredExperiencePrevious experience in the real estate industry is required1+ years of experience in supervision of staff preferredExcellent communication skills both written and verbalAbility to be successful in working in a remote environment with little oversightStrong ability to learn new technologieseXp Realty is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.