Technical Support Engineer, Emea

Technical Support Engineer, Emea

Digi Cert, Inc. | Cape Town, WC, ZA

Posted 16 days ago

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Description


POSITION SUMMARY: We are in the market for a Technical Support Engineer, EMEA to join our Technical Support team in Cape Town. As Technical Support Engineer you will be responsible for ensuring the quality of our internal and customer-facing Security products for DigiCert's software solutions. The ideal candidate will have a passion for and a commitment to provide customers with world a class techncial support experience. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done. WHAT YOU WILL DO: Project a professional company image through phone, email and screen sharing interactions. Report proprietary system inconsistencies/bugs Collaborate with Cross-functional teams to resolve issues and provide solutions Recognize, document and alert supervisors of trends in customer calls Research through Knowledge Base articles, labs and other means to resolve customer issues Master internal tools used for timely problem resolution Contribute to DigiCert Knowledge Base Participate in a on call rotation Provide support via phone and email to DigiCert customers and partners. Troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues. Submit defects and enhancements to improve the Product offerings Interact with Developers and other Software Quality and Corporate Quality team members. Perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc. WHAT YOU HAVE: 3 years technical support or IT client interfacing experience Computer Science, Information Systems or Information Technology qualification Basic understanding of Internet principles, terminology and functionality Basic understanding of networking protocols and devices, web servers and VPN Knowledge of Windows Active Directory, Windows Server and above and Unix Operating System Basic understanding of VPN, TCPIP, and other internet technologies Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous) Working knowledge of Java and OpenSSL (advantageous) Familiarity with UNIX script commands, website/webserver administration (advantageous) Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous) Certifications such as CISSP, MCSE and CCNA (advantageous) Adaptable, versatile, customer-obsessed, solution-oriented, proactive and passionate about technology Detailed-oriented with excellent organization skills Team oriented and ability to work with people from diverse backgrounds Strong oral, written, interpersonal communication and problem-solving skills WHAT's IN IT FOR YOU: Provident Fund Medical Aid Gap Cover Employee Assistance Program Education Support Program Gym Reimbursement Life Insurance Disability Insurance Sabbatical DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.