Sales Manager

Sales Manager

Talksure | Durban, ZN, ZA

Posted 20 days ago

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Description


MAIN PURPOSE OF THE ROLE

To manage the production environment with the focus on people leadership, maximising productivity and revenue generation, with the specialism in one or more of the following areas:
Onboarding and testing of new Campaigns
Inbound and Digital Campaigns
BPO / International Business
Insurance Sales
Cross Sell / Upsell / Affinity Campaigns
DUTIES AND RESPONSIBILITIES

Sales Production and Resourcing within the Operational Environment
Establish and communicate KPIs to all stakeholders on a monthly basis, in order to achieve business objectives;
Manage campaign resourcing to meet production requirements and increase revenue, by working closely with Recruitment to ensure headcount is always on target;
Work closely with L&D to formulate training plans for the respective business units, with the focus on Team Leaders and Contact Centre Agent development, to enhance work performance and production levels;
Analyse people and data trends on an on-going basis to address pinch points within the business units, by implementing resolutions;
Leading and Motivating a high performing team
Develop and implement individual and team KPIs in line with business objectives;
Manage Team Leaders to enhance work performance with the view of achieving production KPIs, while encompassing the people element in a work environment;
Coach and mentor direct reports;
Plan, Direct, Supervise and Co-ordinate activities of Sales Managers;
Direct line manager duties encompasses staff members conduct modification through the guidelines of the various internal policies and procedures to ensure appropriate discipline is maintained and corrected if required;
Create a high performance culture through focused incentives, supported with celebration and regular communication;
Client Relationship Management with internal and external Stakeholders
Build positive and productive relationships with internal and external stakeholders, e.g. Business Partners, New Business, BI, QA, etc.;
Regular meetings and tele conferences to strengthen relationship;
Understand client needs, products and revenue goals and translate that into operational strategy to meet their needs;
Set KPIs in accordance with contractual & client expectations
Communicate and manage changes to create a positive impact
Create a culture of continuous improvement to drive effectiveness and efficiencies;
Build effective and long lasting relationships with internal and external stakeholders;
Ensure clear and concise transfer of information to all stakeholders, to support smooth product implementation and subsequent product management;
Encourage and lead an engaged team through positive people influence factors;
Customise your communication to meet the situation and individual requirements;
Spearhead networking initiatives for your team members to improve their overall effectiveness in the business;
Manage all financial components with the view of Revenue Generation
Utilise revenue expectations to set campaign targets;
Manage campaign budget by monitoring staff headcount, incentive spend, data usage, etc.;
Manage budget, income, expenditure, cost, profit, etc.;
Identify opportunities to improve revenue such as different product enhancements or bolt on opportunities;
Analysis and Reporting
Recommend the nature and scope of present and future product lines by appraising current product ideas and market trends;
Constantly review current production data, and take appropriate action;
Utilise info and reports to drive performance, identify improvements and track trends over time;
Use info from post sales e.g. complaints and claims to infer future sales strategy;
QUALIFICATIONS AND EXPERIENCE REQUIRED
Matric
RE and FAIS advantageous
3 years management experience within an outbound call centre
Must have insurance experience within the call centre industry
Ability to read and understand statistical information
Ability to spot trends or patterns
Experience of large-scale people management and skill development
Experience in management of cross departmental relationships
Experience of driving high performance work culture
Knowledge of good practice in relation to QA and coaching processes
Knowledge of call centre / sales environment and key challenges herein
BEHAVIOUR AND COMPETENCIES REQUIRED
 Logical
 Flexible
Analytical
 Innovative
 Disciplined
 Fair
Ethical
Reliable
Confident
Efficient
Team player
Approachable
Good written and verbal communication
Results driven
Leadership skills
Good problem-solving skills
Excellent conflict resolution skills
Salary: Market related

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.