Duty Manager (Front Office)

Duty Manager (Front Office)

HotelJobs.co.za | Cape Town, WC, ZA

Posted 16 days ago

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Description


The Bay Hotel in Camps Bay seeks an experienced Duty Manager for their Front Office Department. 

Village N Life is a leading and Innovative Tourism and Hospitality Group based in Beautiful Camps Bay. If you thrive in a strong company culture that focuses on growing employees through career development and amazing staff programs, this is the company for you.

Main purpose of the job: 

The duty manager is responsible for overseeing the daily front desk operations, ensuring employee productivity, monitoring of all processes and creating a positive work environment. 

Minimum requirements:
Matric
Hotel Management Diploma advantageous
At least 2 years in a similar role and environment (Luxury Hotels)
Strong OPERA experience
Main duties

Oversee the daily duties of the Front Office department
Upselling
Train, direct the work, resolve and council the front desk team members to ensure a quality operation
Customer queries, complaints
Cash Control
Month end account management
Manage all open accounts on a daily basis
Recommend local tourist spots
Due to the high number of CV's received, only candidates that meet the minimum requirements will be contacted.