German speaking Sports Brand Advisor job – Market related salary – Cape Town,South Africa

German speaking Sports Brand Advisor job – Market related salary – Cape Town,South Africa

Language Recruiters | Cape Town, WC, ZA

Posted 18 days ago

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Sneakerhead? Runner? Skater? We need you to work with one of the most recognisable brands on the planet. This leading multinational company is looking for a German speaking Sports Brand Advisor to join their team in Cape Town, South Africa . You’ll be building and maintaining strong relationships with consumers, responding to product questions, helping people find their perfect shoes, sportswear and managing their orders. Work in an international environment engaging people from different nationalities and cultures by applying for this job today!

Your key job responsibilities as the German speaking Sports Brand Advisor in Cape Town, South Africa will include:

Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate)
Inquiries about the client products and/or services
Locating products at the client stores and authorised dealers who carry these products
Collecting and providing feedback regarding products, websites, and advertising
Checking on order status
Setting up returns, checking the status of returns and refunds, assisting with refunds (dependent on payment method)
Setting up claims and checking on status
Providing technical support for users of the client Apps
Scheduling call-backs and performing outbound calls, if necessary or upon the request
Answering other questions deemed necessary and/or appropriate by the consumer

Requirements for this German speaking Sports Brand Advisor job in Cape Town, South Africa :

You speak German (native or near-native) and also English
Permanent residence permit or South African ID holders only
A passion and enthusiasm for sports and sports products, including industry and market knowledge
Utilise Customer Service skills, basic sales techniques, and product knowledge to connect customers with the right product to create brand loyalty
Strong customer service skills critical, with an emphasis on soft skills, customer-focused resolution, and de-escalation tactics
Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyse new information and situations
Experience providing customer service via multiple contact channels (phone, e-mail, live
Internet savvy and social media awareness