Customer Experience Officer Evans Head

Customer Experience Officer Evans Head

Catholic Education Diocese of Rockhampton | Evans Head, New South Wales, 2473, AU

Posted 17 days ago

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Does your next chapter start here? Don't turn the page on this opportunity

Are you an energetic and enthusiastic person wanting to join our Customer Experience team in Evans Head? Our Customer Experience Officers are the face of our Council, and this role will see you interacting with the local residents as well as visitors to the area and the role of the Customer Experience Officer is to provide efficient and reliable administrative services to the Community and assist in promoting the Evans Head Library.

We are looking for

A customer-focused professional who is wanting to make a difference in the Community whilst providing high quality customer service in accordance with best practice. You are experienced in customer service and understand the importance of supporting our wide range of stakeholders in a professional manner and positively responding to changing priorities and business needs. You will be a team player and use your initiative to promote the delivery of community programs and services aligning with Richmond Valley Council's objectives and goals.

About the Role

Part time: 38-hour fortnight including alternate Saturdays

Salary: Range from $58,032 to $66,736 pa pro rata + 10.5% super

Closing date: 11:30pm Sunday, 22 January 2023

Contact: Sharon Banning, Manager Customer Experience - (02) 6660 0275

The primary purpose of the role is to provide excellence in customer service for Richmond Valley Council via a range of communication channels, including in person, telephone and online.

This includes:
Providing cashiering, customer service and library services to the community, in accordance with Council policies and procedures, for all Departments of Council at the Evans Head office and the Casino office as required
Responding to 80% of customer enquiries at the first point of contact
Responding to customer enquiries in a courteous, helpful and professional manner providing accurate information promptly and clearly in accordance with Council policies and procedures
Providing efficient and effective administrative support in accordance with agreed Service Level Agreements
Actively multi-skilling across other areas of Council's work as required and applying a flexible and adaptable approach to deliver on Council's commitments outlines in our delivery and operational plans
About Richmond Valley

The Richmond Valley LGA is the base of the Northern Rivers region of NSW; Tweed Heads, Byron Shire, Lismore Shire and Ballina Shire. The area is around three hours from Brisbane, less than an hour to Byron Bay and 30 minutes to Lismore. Richmond Valley and our surrounding areas are some of the most beautiful and desired in the country. Why wait in bumper-to-bumper traffic when you can drive past the gorgeous beaches, through rolling hills and fully embrace the benefits of regional living. Your "office" will range from beautiful coastal villages and country towns to vast fertile farm lands. 

The region's community is welcoming and friendly, which is why it has become a popular location for sea and tree changers who have had enough of traffic jams, congestion and long work hours.

We are proud to have won multiple awards for our culture including: Outstanding Employer of the Year by NSW Northern Business Chamber, and Large Employer of the Year by Training NSW.

Richmond Valley has a generous Leave Management Policy including three weeks sick leave, compassionate leave, and volunteer leave to name a few. Our Health & Wellbeing Program includes Fitness Passports, free yoga each week, free meditation and a fun Health & Wellbeing day alongside many other initiatives.

We are a strong believer in developing those who want to learn more, master their field or enter a new one, our Learning & Development strategy supports professional growth that aligns to organisational need. Leadership is very important to Richmond Valley and we invest every year in our Leadership team with the aim of making all staff at Council empowered and engaged.

Please visit Working With Us  for more detail regarding benefits Richmond Valley Council has to offer and here  for more information about the Regional Job Precincts.

Our Values

Integrity and Passion

The Way We Do Business

We lead by example. We take responsibility. We do what we say. We embrace change. We are community focused. We are in this together

To Apply


Once you start your online application, you cannot save and return to it later. You may wish to prepare your responses in a Word document and then copy and paste these into the fields below.
Please review the Role Description , outlining the key responsibilities and requirements of the role.
We encourage you to speak with the contact person listed above to understand whether this is the right role for you.
Complete the questions below, demonstrating your skill, experience and interpersonal suitability for the role. Click "Next".
Attach your resume and cover letter. The names of your documents should not contain any characters other than letters, numbers and spaces. Click "Next".
Review your application to ensure everything is correct. Click "Confirm" to submit your application.
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Please indicate your eligibility to work in Australia? *
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Outline examples of your experience the Microsoft Office Suite and your ability to learn new systems *
Why do you feel it is important to demonstrate a high standard of verbal and written communication skills in this role? *
How do you maintain a positive attitude and meet customer needs when you are constantly interrupted, your work priorities change, and you have competing deadlines? *
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Please confirm you have read and understood the Role Description and you are aware your answers to the above questions support your application *
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