Team Leader - Accident & Health

Team Leader - Accident & Health

Gallagher | sydney, NSW, AU

Posted 14 days ago

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A brief overview on GB:

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

Your Role:

As part of our continual growth our Team are now seeking an experienced Team Leader to join our corporate office located in the heart of Sydney CBD.
Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives and Championing Customer Service Excellence. This role has a significant focus on leadership, customer service, data integrity and continuous improvement.

  • Manage the day to day operations of the Accident & Health Claims team
  • Lead and motivate the wider Accident & Health Claims team
  • Set priorities and plan workload of the team
  • Review staff performance and provide training and coaching where required
  • Build and develop strong working relationships with our Clients
  • Preparing management reports
  • Manage daily workflow in order to maintain client service standards – Internal and External
  • Provide escalation point to team following complaints and/or technical queries
  • Attendance at stakeholder meetings/conferences/phone calls when required
  • About you, what is GB looking for?

  • Minimum five (5) years Insurance Claims Experience
  • Tertiary education in Business and Commerce or Allied Health desirable
  • Ability to build and develop relationships
  • Insurance policy interpretation skills
  • Strong level of Leadership skills
  • Excellent customer service skills
  • Commitment to quality and accuracy
  • Ability and desire to work as part of a team
  • Detail and Results Focused
  • If you live our values and demonstrate the people capabilities, we offer you the following:

  • Attractive remuneration packaging & flexible work arrangements
  • Paid Parental Leave
  • Excellent working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career pathway – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing development
  • Service recognition awards; and employee assistance program for yourself and immediate family members.

    Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

    To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

    Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business