Customer Service Officer

Customer Service Officer

YMCA NSW | West Pymble, New South Wales, AU

Posted 25 days ago

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Be a part of creating great experiences for members of our community
Provide first class service to all members and guests
You will be the first and last person our members see in our facility

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our West Pymble location.

About the role

Working a flexible roster across 7 days between the hours of 5:30am and 9:00pm Monday to Friday and 7:00am and 6:00pm Saturday and Sunday, Customer Service Officers act as the first point of contact for our customers.

Reporting to the Frontline Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.

About you

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role!

You will also come with the following

Current First Aid certificate
Current CPR certificate
Previous experience in administration/customer service role (desirable)