Claims Manager

Claims Manager

SMAART Recruitment | Sydney, New South Wales, AU

Posted 23 days ago

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SMAART Recruitment has partnered with one of Australia's leading providers of Travel Insurance. Now that things are getting back to normal, borders are opening and more of us are travelling, demand is going through the roof.
This company is bringing their claims team in-house and therefore looking for an experienced Claims Manager to lead the team. You will be establishing and leading the new claims team, and setting them up for success. As the claims Manager you will oversee the day to day team management, claims processes and approvals. You will also deal with complex matters, escalations and identify areas for improvement.
In this role you are responsible for all claims and for ensuring an exceptional claims process for the customer, as well as making sure that the processes meet regulations and guidelines.
What we are looking for:

Previous claims & management experience
Experience in leadership and management
Knowledge of claims, processes, analysing and reporting
Excellent communication skills, both verbal and written are a must
You are enthusiastic and self-motivated and have a positive and patient approach
Confidence to judge situations, negotiate and make decisions under tight deadlines
Personable approach and ability to deal with difficult situations in a professional and empathetic manner
About the position:
Monday – Friday business hours
Full time Permanent Position
$100,000 - $120,000 + Super + bonus
Ongoing career opportunities as the business grows
A supportive and collaborative team that values and helps each other
After the initial start-up period, this position will become hybrid, giving you flexibility to work from home and the Sydney CBD office
So if you have experience as a Claims Manager, have managed teams before, and are excited about this opportunity we would love to hear from you.
To be considered please submit a resume and cover letter via the "