Technology Support Assistant

Technology Support Assistant

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Date: 13-Jan-2023

Job Location: Rockhampton, QLD, AU
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Company: Central Queensland University


About this Opportunity


Fixed Term (until 31.12.2023), Full Time 
Corporate Services Division
CQUniversity Rockhampton
Total Remuneration $79,115 to $83,564 pa (including salary of $66,854 to $70,613 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.


Working at CQUniversity


CQUniversity’s Digital Services Directorate works to deliver high quality tech support for learning, teaching, research and corporate functions across the University. The Directorate fosters an innovative and agile team environment and are focused on staff development and keeping up with immerging trends in technology and user experience. 

In this position you will be exposed to the latest systems, software and processes that will help super charge the development of your industry skills and provide you an experience with a highly successful and inclusive University. You will bring to the position a strong customer service focus and use your efficient communication skills to deal sensitively with clients in a friendly and professional manner. Working with an ever-changing technology landscape through innovation and end-to end solutions.


Position Requirements


Completion of a certificate or associate diploma level qualification with relevant work-related experience.
Proficient in the operation of computers, particularly the use and application of desktop software.
Using standard troubleshooting procedures and processes to respond to phone, electronic and face-to-face teaching technology requests from all CQU customers, and documenting and resolving them within the agreed service target timeframes.
Accurately entering data into the relevant system(s) for the scheduling of videoconferences and recordings and registering technical faults.
Providing excellent customer service and taking ownership of the issue or request and following it through with the client until it has been resolved to the satisfaction of both parties.


Position Description


For further information about this position, please refer to the Position Description.


Apply today for a career that changes lives


Applications Close:  11:59pm, Sunday, 29 January 2023

Job Requisition ID:  2763