stomer Business

The Role

IAG are looking for 2 full time Customer Business Consultants to join our successful Retail branch in Marrickville, 1 Vietnamese speaking, 1x FT Nepalese/Hindi speaking candidates, working a combination of face to face in-branch and from home some days a week. You will be the first point of contact for new and existing customers and will be focussed on providing outstanding customer service, servicing customer enquiries, converting enquiries into sales and retention outcomes.

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility, and attractive work-life balance attitude, IAG is the organisation for you.
You will work 37.5 hours per week Monday to Friday 9-5. You will receive your roster 2 weeks in advance. The starting date for these positions will be the 27th of March 2023.

Key Responsibilities

Face to face and Phone based role as the first point of contact for new and existing customers

Assisting with insurance enquiries whilst delivering fantastic customer service

Providing insurance solution for general insurance products and services

High volume of customers in a fast-paced environment

Culturally Diverse Environment

Sharing knowledge and expertise on products and services

Meeting compliance obligations

Skills & Experience

We are requiring 1 Vietnamese speaking, 1 Nepalese/Hindi speaking candidates

Experience achieving results, meeting targets and exceeding KPIs

Ability to work autonomously in a virtual working environment under skills and experience

Customer service experience, including managing complaints and negotiations

Experience can be from contact centres, sales, hospitality, retail and/or others

Traits such as initiative, resilience, courage and the ability to problem solve

Happy to work alone at home engaging with your team via instant messaging

To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually