JC Home Delivery Lead B

Job Description :

• Job Responsibilities :
  
  1. Responsible for Jio Home Delivery (JHD) in JC Operation
  2. Manage and supervise various outbound channels to ensure high service
  levels for JHD customers
  3. Recruit, train & deploy outbound direct sales agents in JC area as
  per the given target
  4. Monitor refresher training on JHD process and product knowledge to
  agents
  5. Drive Lead Acceptance & Lead Delivery on day to today basis
  6. Ensure JC Level Master Configurations on JHD platform - Agents,
  Stores, PIN Codes, Products
  7. JC territory planning to ensure 100% manning coverage
  8. Supervise and manage General Trade & Own Store promoters (xDSS) for
  Home Delivery
  9. Propose improvements to ensure augmented customer experience
  10. Monitor and gather competition/industry plan, initiatives, policies
  and best practices
• Skills & Competencies :
  
  1. Responsible for Jio Home Delivery (JHD) in JC Operation
  2. Manage and supervise various outbound channels to ensure high service
  levels for JHD customers
  3. Recruit, train & deploy outbound direct sales agents in JC area as
  per the given target
  4. Monitor refresher training on JHD process and product knowledge to
  agents
  5. Drive Lead Acceptance & Lead Delivery on day to today basis
  6. Ensure JC Level Master Configurations on JHD platform - Agents,
  Stores, PIN Codes, Products
  7. JC territory planning to ensure 100% manning coverage
  8. Supervise and manage General Trade & Own Store promoters (xDSS) for
  Home Delivery
  9. Propose improvements to ensure augmented customer experience
  10. Monitor and gather competition/industry plan, initiatives, policies
  and best practices

Job Description : * Job Responsibilities : 1. Responsible for Jio Home Delivery (JHD) in JC Operation 2. Manage and supervise various outbound channels to ensure high service levels for JHD customers 3. Recruit, train & deploy ou

Experience: 4.00-8.00 Years