JC Home Delivery Lead B

JC Home Delivery Lead B

Reliance Jio Infocomm Limited | Agra, UP, IN

Posted 19 days ago

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Description


Job Description :

  • Job Responsibilities :

    1. Responsible for Jio Home Delivery (JHD) in JC Operation
    2. Manage and supervise various outbound channels to ensure high service
    levels for JHD customers
    3. Recruit, train & deploy outbound direct sales agents in JC area as
    per the given target
    4. Monitor refresher training on JHD process and product knowledge to
    agents
    5. Drive Lead Acceptance & Lead Delivery on day to today basis
    6. Ensure JC Level Master Configurations on JHD platform - Agents,
    Stores, PIN Codes, Products
    7. JC territory planning to ensure 100% manning coverage
    8. Supervise and manage General Trade & Own Store promoters (xDSS) for
    Home Delivery
    9. Propose improvements to ensure augmented customer experience
    10. Monitor and gather competition/industry plan, initiatives, policies
    and best practices
  • Skills & Competencies :

    1. Responsible for Jio Home Delivery (JHD) in JC Operation
    2. Manage and supervise various outbound channels to ensure high service
    levels for JHD customers
    3. Recruit, train & deploy outbound direct sales agents in JC area as
    per the given target
    4. Monitor refresher training on JHD process and product knowledge to
    agents
    5. Drive Lead Acceptance & Lead Delivery on day to today basis
    6. Ensure JC Level Master Configurations on JHD platform - Agents,
    Stores, PIN Codes, Products
    7. JC territory planning to ensure 100% manning coverage
    8. Supervise and manage General Trade & Own Store promoters (xDSS) for
    Home Delivery
    9. Propose improvements to ensure augmented customer experience
    10. Monitor and gather competition/industry plan, initiatives, policies
    and best practices

Job Description : * Job Responsibilities : 1. Responsible for Jio Home Delivery (JHD) in JC Operation 2. Manage and supervise various outbound channels to ensure high service levels for JHD customers 3. Recruit, train & deploy ou

Experience: 4.00-8.00 Years