Customer Care Executive cum support executive

Customer Care Executive cum support executive

Astral Management Consulting Private Limited | Navi Mumbai, MH, IN

Posted 18 days ago

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Description

Customer Service Responsibilities list:

  • Manage incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team coordination
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Maintain database and incidents
  • Weekly reporting to customers on their incidents and reporting to Management or SBU
  • Maintain status report
  • maintain knowledge base
  • Follow up

Manage calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships Maintain database

Skills: Customer Support, Customer Service, Customer Care, Technical Support, Customer Support Executive, Customer Care Executive

Experience: 1.00-4.00 Years