Executive - Customer Service
Tata Group | Thane, MH, INPosted 15 days ago
Description
A Position Overview
Position Title
Executive - Customer Services
Department
Customer Service Operations
Level/ Band
Asst Manager
Role Summary:
B Organizational Relationships
Reports to
Manager
Supervises
Back End Servicing
C Job Dimensions
Geographic Area Covered
Stakeholders Internal
External
D Key Result Areas
. Work and respond on customer emails
. Liaison with different departments on Policy Servicing request processing
. Preparing MIS related to process and share with stakeholders
. Working on Escalation cases and close looping with customer (Non Voice )
. Find means to improve /automate process
. Ensuring quality resolution
. Ensuring adherence to processing TAT
G Skills Required
Technical
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Post-Graduation
Experience
Industry preference - Banks, Telecom, Insurance, E-Commerce, NBFC
Experience in Service / Sales/ Operations mgmt. with 3-5 years in backend processing
Experience in operations management
A Position Overview Position Title Executive - Customer Services Department Customer Service Operations Level/ Band Asst Manager Role Summary: B Organizational Relationships Reports to Manager Supervises Back End Servicing C Job Di
Skills: Customer Service, Operation Management, Mis Reports
Experience: 3.00-5.00 Years