Learning Experience Manager

Learning Experience Manager

TaskUs | Indore, MP, IN

Posted 23 days ago

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Description



It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
o what does a Learning Experience Manager really do Think of yourself as the 'Training Master' that
works in tandem with Operations, so not just anyone is qualified for this role! We make sure we get the
best of the best, after all, we are a ridiculously good company so we make sure our employees are top
notch. Now we need your full concentration because it's time to imagine what it's like being a Learning
Experience Manager.
Imagine yourself going to work with one thing on your mind: that you will lead the design,
development, and maintenance of existing and new applications to meet an enterprise's functional
business requirements and operational needs. As you tackle your new tasks for the day, you know
that it comes down to one thing: that you will implement and enforce the development team's
guidelines plus processes.
As a Learning Experience Manager, you will manage the initiation, development, and implementation of
the TaskUs training department's site-wide initiatives and drive campaign specific training programs for
Team Leaders and Teammates. You will also be a create and maintain any necessary materials related to
maximizing campaign task mastery and personal development. You will be a pioneer of all campaign
specific training needs and programs in the organization. You will also create and execute TL and TM
development training which includes the following: detailed curriculum, training, and evaluation. You will
provide campaign specific training that is sufficiently technical but engaging. You will act as the in-house
expert, maintain all relevant training materials and documents for all levels for trainees from new
teammates to tenured team leaders. You will also ensure that all training provided is aligned with the
specific campaign and TaskUs' broader business objectives. You will also proactively explore the specific
needs of every department and campaign to develop training materials as needed. What else Well, you
will also propose and publish a year-long training calendar with specific quarterly objectives. Lastly, you
will also plan total training policies, programs, new testing tools, methods, and systems to ensure
products and services meet quality standards while also working directly with the teams and communicate
effectively with the Operations Director, Operations Manager, and their US Counterparts.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a mo

Experience: 0.00-50.00 Years