Customer Service Officer - Yeppoon

Customer Service Officer - Yeppoon

Bank Of Queensland | yeppoon, QLD, AU

Posted 25 days ago

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Description

About the Role

  • Seeking passionate Customer Service Officer to join the BOQ team
  • Flexible workplace & Collaborative Team – Owner Managed Branch Yeppoon Based
  • As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services

    Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance
  • About you

    As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems
  • This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

    About Us

    With its origins dating back to BOQ is a regional bank with national presence. We are a true alternative to the major banks

    Our Benefits

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV