Guest Services Trainee

Guest Services Trainee

Melbourne University Sport | abbotsford, NSW, AU

Posted 25 days ago

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Description

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ABOUT THE ROLE

AFL SportsReady currently has an exciting position available for someone wanting to pursue a career in the Sports & Recreation industry.

As the successful applicant, you will:
• Be employed by AFL SportsReady.
• Work on-site with MELBOURNE UNIVERSITY SPORT
• Study for an accredited qualification: Certificate III in Sport and Recreation

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WHY SHOULD YOU WORK WITH US?

Our Traineeships are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.

As the successful applicant, you will:
• GET PAID: Earn while you learn (National Training Wage)
• GET EXPERIENCE: Real work-place experience with MELBOURNE UNIVERSITY SPORT
• GET EDUCATED: Combine work with education and study for a fully funded qualification
• GET NETWORKED: Build a network of key industry contacts
• GET SUPPORTED: Dedicated AFL SportsReady staff members (Field Officers and Educators) will support you every step of the way
• GET INTO UNI: Direct entry and course credit to one of our University partners (Conditions apply, visit University partners for details)
• GET A HEAD START: Experience + Education + Networks

If you are an Aboriginal and/or Torres Strait Islander, you will also receive one-on-one mentoring support and networking

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DUTIES & RESPONSIBILITIES

GUEST SERVICES:
–Follow Guest Services opening and closing procedures.
–Forward telephone calls or messages to MU Sport staff.
–Perform general administrative tasks as directed by the Guest Services Coordinator, including memberships and venue bookings.
–Take prospective members on a tour of the facilities
–Perform Point of Sale transactions, including accurate and secure cash handling procedures
–Monitor and maintain security at reception ensuring unauthorised personnel do not enter the Reception area. In the event of a situation being beyond the control of a staff member, the matter is to be referred to the security department.
–Administer and report first aid incidents as required through OHS responsibilities.

CUSTOMER EXPERIENCE:
–Provide a high standard of customer service for all customers, contractors and club members of Melbourne University Sport.
–Exceptional customer service experience via the phone, email or in person.
–Provide customers with solutions when enquiring about memberships and all our programs at MU Sport.
–Handle customer complaints in an effective manner.
–Immediately responds to customers’ needs to ensure the quality of service meets agreed standards.

This position requires the following:
–Current Royal Life Saving Society Pool Lifeguard Award (or a willingness to obtain).
–Level 2 First Aid certificate
–Working with Children Check.

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JOB REQUIREMENTS

ESSENTIAL:
–Current Royal Life Saving Society Pool Lifeguard Award (or a willingness to obtain).
–Level 2 First Aid certificate.
–Working with Children Check.
–Demonstrated experience in and commitment to providing excellent customer service, including effective resolution of issues and complaints.
–Sound computer skills, with experience in using Leisure Management Software systems.
–Excellent communication skills and ability to communicate effectively with a broad range of people.

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SALARY

As the successful candidate, you will receive:

$18.78 per hour plus 10.5% Superannuation

  • Direct Employment
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    MORE INFORMATION

  • People with tertiary qualifications need not apply. Current university applicants may have to defer their studies to be eligible for this traineeship.
  • This position is best suited to a recent secondary school leaver.
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    OTHER JOB REQUIREMENTS

    Applicants must have:

  • Working With Children Check
  • Police Check
  • Medical Check
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