Assistant Manager

JOB DESCRIPTION

New Year, New Role!

Mantra Towers of Chevron located in the heart of Surfers Paradise is seeking a natural leader who enjoys working in a fast paced environment, is a creative thinker and has previous Front Office Leadership experience to join their team as their next Full Time Assistant Manager (Front Office)

As our next Assistant Manager, you will:

Oversee the daily operations of the property

Work with guests to assist with any complaints and provide solutions in a respectful manner

Being a hands on leader you will supervise and mentor Team Members showcasing your excellent leadership skills as a natural motivator.

Provide a high level of customer service and a genuine personable service style that blows our guests away

Assist in the preparation of rosters and use Excel on a daily basis

What we are looking for:

Must have previous experience within a hotel Front Office environment

You are a strong Guest Service Agent who is ready to take that next step or a supervisor or team leader looking to build their skills with Accor.

You are open to learning and growing your career within Rooms Division

You have a vibrant and outgoing personality

Enjoy engaging with guests and your team – you’re a people person!

You are a true professional in all aspects

You will be flexible to work a range shifts including early mornings, evenings and weekends

Knowledge of Sihot PMS advantageous