Digital Security (Electronics) - Technical Helpdesk Operator

Digital Security (Electronics) - Technical Helpdesk Operator

Isilumko Staffing | Johannesburg, GT, ZA

Posted a month ago

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Description


 

JOB DESCRIPTION

 

J OB TITLE: Hotline Support ( Call Center Agent )

 

DEPARTMENT/LOCATION: Johannesburg, South Africa

 
1. JOB RESPONSIBILITIES
This position will be the part of Africa Call center service department. The daily works are as following:
Answer the phone call to support client to solve technical issues like password reset, device operation, basic troubleshooting, etc;
Reply emails from clients for technical questions;
Self-learning and operating products to improve technical knowledge base;
Output the review presentation and how to files or videos as the team sharing files.

SKILL REQUIREMENTS

Have basic knowledge of internet;
At least 2 years call center experiences and know how to handle different clients politely;
Familiar with Microsoft software like word, excel, PowerPoint, etc.;
Similar working experiences in CCTV industry will be advantage.
 
PERSONAL REQUIREMENT

South Africa citizen or South Africa Permanent Resident
Hold valid Passport
Fluent with English and other language (French) will be advantage
Strong analytical ability
Problem-solving aptitude
Ability to work independently
Good communication skills, both orally and in writing
Willing to learn
Compressive pressure
Patient
Strong team spirit
Have worked with people who have different culture background

Package & Remuneration
Salary: R11000 or above

Benefit? Teambuilding, coffee/tea activities and so on

If you have not had any response in one month, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.