Team Leader - Peninsula Homelessness Services

Team Leader - Peninsula Homelessness Services

The Salvation Army | frankston, VIC, AU

Posted a month ago

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Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Why this role matters

The Salvation Army Australia’s Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

The role you could play

We are seeking a values-drive Team Leader to lead an effective and high functioning team of case managers and support workers to deliver client-centred for homelessness clients (specifically in the transitional case management programs).

You will succesfully

  • Ensure service delivery targets and organisational standards are achieved and funding body requirements are met 
  • Quality service delivery meets the needs of client groups through intake, assessment, housing information and support
  • Effective rostering and work allocation
  • A small client case load may be carried where required and when staff on leave
  • Promoting service user participation and evaluation
  • Day to Day Resource Management – eg vehicles, equipment, property as required
  • Monitoring, coordinate allocations, processing of invoices and reporting of program brokerage
  • Recruitment, line management and supervision of homelessness case managers and support staff
  • Develop the capability of the team through coaching and professional development
  • Reviewing data, evaluation, and feedback on service delivery with the team
  • Assisting with the frontline implementation and review of practice model/processes and implementation of change
  • Build and maintain relationships within local community networks
  • This is a permanent full time position based at our Frankston service with an expectation to travel to our Rosebud service when required.

    Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award/General Retail Industry Award, Level 6.

    What we offer

  • (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
  • Employee Assistance Program - Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport (only for full and part time positions)
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate and professional team members
  • Positively supporting and impacting the lives of others through your career contribution
  • You will have

  • Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development
  • Relevant experience in a social service environment, with a focus on homelessness
  • Relevant experience in supervising staff
  • Extensive experience in client assessment including appropriate information, tools and techniques to gather and analyse information
  • Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
  • Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged
  • Experience engaging and communicating with multiple service providers as appropriate to ensure totality of client needs are met
  • Relevant experience with client data and reporting systems, people management systems and Microsoft suite
  • A current VIC Drivers Licence
  • Valid VIC Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia
  • We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure. 

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