Claims Advisor

Claims Advisor

Suncorp Group | sydney, NSW, AU

Posted a month ago

Apply Now


We currently have a role available in our Sydney Workers Compensation Claims team for a customer service focused professional to manage a portfolio of claims for one of our large corporate clients. This is an important role within the business where you can positively impact quality of life for people who have suffered personal injuries.

What you’ll do:

  • Manage a portfolio of Personal Injury Claims
  • Accurately review and assess claims on behalf of iCare ensuring injured workers received their correct entitlements
  • Clear and concise communication with all stakeholders
  • Manage workflow to ensure that all activities are completed within applicable timeframes
  • Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing
  • What you’ll bring:

  • Experience with Workers Compensation
  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for the customer
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written and verbal communication skills
  • Allied Health experience would be highly regarded but not essential 
  • What we can offer you:

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Find our full list of benefits here - Employee benefits | Suncorp Group

    About Suncorp:

    We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Suncorp Group was recently named Large General Insurance Company of the Year at the 2022 ANZIIF Awards. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

    If this opportunity sounds like the challenge you have been looking for, please