Customer Service Support

Customer Service Support

Job no: 507409
Work type: Full Time
Location: Perth - Inner

At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The opportunity:

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world’s leading privately owned packaging, paper and recycling companies. We offer unique, fully integrated, forward thinking closed loop packaging solutions that align with customer and industry needs. Having maintained a huge market share, we are certainly leading the way.

Reporting to the Services Manager, you will be responsible for the day-to-day operations of customer service by processing orders, developing and maintaining customer relationships, whilst liaising closely with key stakeholders such as Sales, Operations and Supply Chain.

You will be an energetic, autonomous all-rounder dedicated to maintaining strong business relationships and ensuring excellence in customer experience. No two days will ever be the same in this team!

The key responsibilities will include, but not be limited to:

Ongoing handling of customer enquiries

Processing and expediting customer orders

Daily reporting

Effective management of stocked lines

Maintaining non-conformance activity and credit levels

Building and maintaining strong internal and external supplier relationships

Complying with WHS&E policies and procedures

What you will bring to the team:

Experience in Customer Service and/or administration will be highly regarded

Intermediate to Advanced computer literacy with experience in Microsoft office suite particularly in Excel

Excellent time management, with the ability to prioritise and deliver in a fast-paced environment

High level of attention to detail and a passion for streamlining and enhancing efficiencies