Head, Fraud Risk Management Detection, Prevention and Investigations

Head, Fraud Risk Management Detection, Prevention and Investigations

Job Overview

Business Segment: Consumer & High Net Worth Clients

Location: ZA, GP, Johannesburg, Simmonds Street 5

To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing client friction across all channels.

Qualifications

Minimum Qualifications :

Post Graduate Degree Finance and Accounting

Post Graduate Degree Risk Management

Experience Required:
3-4 years
Experience in managing fraud and customer experience as it relates to fraud for multiple of retail banking products, payments, and platforms with specific experience in external fraud types such as application fraud, impersonation fraud, card fraud, payments fraud, cybercrime, and digital fraud. An understanding of the fraud systems to query or identify system issues, the data feeds and data management that will affect how Fraud Risk Management receives, interprets, and reports on fraud data Transactional Products & Services Client Solutions (TPS) 3-4 years Business knowledge or retail banking products such as Transactional, Card, Home loans, VAF, Insurance etc., the payments eco-system and banking digital platforms
Total number of years' experience: 5 years