Desktop Support Engineer APAC - Sydney

Desktop Support Engineer APAC - Sydney

Ebury | sydney, NSW, AU

Posted a month ago

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Description

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTech's to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTech's to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. 

Desktop Support Engineer APAC - Sydney 

What will be the day to day activities of the person in this position?

  • Working with, maintenance and troubleshooting of Windows, Chrome OS, MAC OS and Linux systems as well as Amazon AWS workspaces. Creating user accounts as required, making sure it’s done correctly the first time and every time. Arranging and preparing equipment for new starters and old equipment replacements.
  • Managing end user requests using Zendesk ticketing system. Taking ownership of those requests and seeing them through to completion via investigations, troubleshooting, escalations to senior members of the team and external vendors where appropriate. Troubleshooting Windows, Chrome OS, MAC OS, Linux hardware and software issues as well as managing VPN, MS Office, printing/scanning, AV queries and incidents.
  • Working with, maintenance and troubleshooting of the following technologies/solutions: Google Workspace Domain, Meraki Networking infrastructure, Telephony systems (Vonage Contact Center and Vonage Business Cloud), Adobe cloud, Backupify, DaloRadius, DirectPrint.io, Sophos,GAT+, GAT Flow)
  • Helping maintain an accurate and up to date log of IT assets and software/cloud licences using Setyl asset management solution.
  • Working on/Managing projects such as office moves/expansions, new solutions proposals/testing/deployments aligned with the business needs
  • Managing external supplier relationships (ISPs, Hardware and software providers)
  • Successful candidates will gain hands-on knowledge and experience working with IP hardware phones, softphones, AV equipment for meeting rooms and communal areas. Will also gain exposure to banking and trading applications and have an opportunity to work on larger projects such as new office openings/office moves, software/solutions setups and rollout.
  • There will be a requirement to travel to all of Ebury’s APAC offices
  • Technical skills:

    Must have: 

  • Good knowledge of Windows 10 and Windows 11 systems, their settings and ability to troubleshoot issues with those. Knowledge of and experience working with AV equipment.
  • Experience working with Chrome browser, troubleshooting Chrome related and web page access/loading issues.
  • Good understanding of how computer networks operate and networking terminology, ability to setup a simple flat network
  • Understanding of how IP telephony works and desirably experience working with IP phones and/or softphones in high call volume type business
  • Experience working with printers/scanners and troubleshooting printing/scanning issues
  • Fluent written and verbal skills in English. Fluency in Mandarin or Cantonese is highly desired but not essential. 
  • Nice to have: 

  • Experience working with Google Workspace as well as good knowledge of google applications such as (Gmail, Drive, Docs, Sheets, Slides). In depth knowledge of Google Workspace Administration
  • Experience working with and troubleshooting MAC, Linux and Chrome Operating Systems.
  • Experience setting up/managing Routers, Switches and Access Points, VLANs, Firewall and Switching Rules
  • Experience administering Zendesk, Vonage Contact Center, Vonage Business Cloud, Amazon AWS networks and devices
  • Soft Skills

    Must have:

  • Someone who is friendly and approachable with a genuine desire to help others
  • Someone with a “Can do” attitude and believes there is a possible solution or at very least a good workaround for all problems
  • Someone who is able to work with minimal supervision, able to work under high pressure and to tight deadlines, seeking out new innovative solutions.
  • Successful candidates will also be happy to take on new responsibilities as and where needed by the team and the business.
  • Nice to have:

  • An outgoing person, someone who loves meeting new people
  • A true tinkerer, someone who is genuinely interested in technology and gadgets and is able to demonstrate through things like little projects at home or through being involved in projects/innovations in their previous roles.
  • #LI-MO1

    #LI-Hybrid