Customer Service Consultants - Part Time Hours!

Customer Service Consultants - Part Time Hours!

Dfp Recruitment | mount waverley, VIC, AU

Posted a month ago

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Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley teams in both Part Time and Full Time permanent roles! 
This is an exciting opportunity to join a health focused organisation that prides itself on creating a supportive and caring working environment! Due to continuous business growth successful candidates will be rewarded with a full training program, attractive salary packaging, potential to earn penalty rates and career progression and development pathways!
About The Role:
  • Provide first call resolution to a range of enquiries from individuals and healthcare providers
  • Manage booking enquiries and information requests.
  • Respond appropriately and within designated timeframes.
  • Management of patient data with a focus on quality and accuracy 
  • Focus on building relationships both internal and external to the business. 
  • The successful candidate will demonstrate:
  • Previous experience in high volume call centre environment
  • High level customer service skills 
  • Professional verbal and written communication skills
  • Database management experience (using multiple systems simultaneously)
  • High level attention to detail
  • Exceptional interpersonal skills with friendly and approachable nature
  • For you: 
  • A commencing pay rate of $. per hour plus superannuation
  • Commitment to your health and well-being with access to our employee assistance programme and fitness platform
  • A collaborative and professional working environment with flexible work options
  • Comprehensive induction training and ongoing development opportunities
  • Employee benefits such as paid parental leave, discounted health insurance and travel benefits
  • A Contact Centre Reward and Recognition Programme
  • This is a permanent full or part-time opportunity. The successful candidate will be available to commence in February 3, working a Monday to Saturday rotational roster between 7am and 6pm. The first 4 weeks will be full time training for both full and part time staff.
    For a private and confidential discussion please contact our Brooke on 5 0 and apply online today.
    ** Please note you must be fully vaccinated to be considered for this role.
    DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 0 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
    Note: You may be required to provide evidence of your COVID- vaccination status.