NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Family: Commercial
Job Title: Account Manager
Reports To: General Manager Retail Customer Accounts
Reporting to the General Manager Retail Customer Accounts of their region, the role of an Account Manager is primarily a Farmer with responsibility for the retention of customers within an allocated portfolio in both Metro and Regional areas. The Account Manager will need to achieve contract renewal targets, build on existing relationships, and ensuring customer satisfaction within their allocated accounts. They’ll be a proactive and curious member of the sales team, identifying growth opportunities for clients before they identify a need or gap for themselves.
Summary of Duties and Responsibilities:Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance. Site management, prioritising and researching i.e. transaction volumes, expiry of contracts, using relevant Database toolsRegular planning for account managementBuilding a sales pipeline to ensure a constant stream of renewalsFollow up calls to merchants regarding resigning of their existing contracts, ensuring their needs are met and identifying opportunitiesNegotiation and securing of allocated renewals and change of ownershipsManaging contracts and up-sell/cross-sell opportunitiesResponsible for keeping current clients satisfied and delivering exceptional client service on a day-today basisEntering all required data for sales onto the company systemContinual liaising with internal departmentsRespond to customer complaints and help resolve issues to help our business deliver a great customer experience and enhance the company’s reputationTeam player, willing to collaborate and assist other sales team members to achieve better resultsRefer matters with supporting documentation to the appropriate departments for follow up and action, if requiredConduct yourself in a proactive and professional manner dealing with clients and staffReport to the General Manager Retail Customer Accounts with all progress, keeping them updated on the progress of renewals/change of ownerships and completion of targetsPerform any ad hoc tasks and projects as required by General Manager Retail Customer AccountsStay on top of industry trends to identify potential opportunities for company growth
Success criteria and performance measures:Account Manager specific: o Secure existing clients by renewing contracts and exceeding renewal targets o Prevent customer attrition o Increase revenue from existing accounts o Maintain professional relationships internally and externally to ensure clients are satisfied o Efficient reporting and administration of relevant documentation o Opportunities for new sales as they ariseEnsure comparable market share People: Makes Cardtronics a Great Place to Work and GrowCustomer: Makes Customers Raving FansResults: Owns the results and makes it happenTeamwork: Ensures we win as one teamSecure: Builds trust and protects our customersInnovation: Builds for the future
Minimum Knowledge, Skills, and Abilities Required:
QualificationsBachelor’s degree preferred in business/marketing and/orAccount management industry experience within relevant retail sectors
Experience:Possess a minimum 2-3 years customer service, account management or sales history
Skills:Natural relationship builder with integrity, reliability and maturityStrong verbal and written communication skills and able to relate to people at all levelsSound understanding of financial/business conceptsExcellent negotiation and presentation skillsSuperior client relationship skillsStrong time management and organisational abilityMotivation for SalesExcellent Teamwork skillsSound problem solving/conflict resolution skills; particularly the ability to deal with difficult customersProficiency in Microsoft Office and CRM software, with aptitude to learn systemsAbility to deliver on targets, goals and objectivesAbility to work without direct supervisionHigh level of accuracy and attention to detailStrong analytical skills and ability to think and plan strategically
Abilities Ability to understand client needs, and negotiate costs and servicesAbility to deliver on targets, goals and objectivesAbility to adapt to a fast-paced, changing work environmentAbility to manage multiple accountsOptimistic and able to identify opportunities even within difficult situationsRepresent the Company professionally with a positive attitude and strong work ethic that will maintain a maximum retention rate and manage growthAbility to apply a consultative and analytical approach to help customers find the best solutionsSelf-starter, target orientated, dynamic, creative and able to work independentlyDrives to make things happen, is action orientated with the ability to get projects and activities “off the ground” quickly and easilyFocused on building teams so that great value is delivered to our customers, consumers, stakeholders and CardtronicsChallenges status quo thinking, demands and drives continuous improvement
Personal attributes: Lives the values and sets the tone for our culture through personal actionsInfluential with key stakeholdersIs self-aware in terms of strengths and weaknesses; understands how own behaviour and actions impact on others and the businessHigh standards of accuracy and precision with highly developed organisation skillsHas humility, follows through on personal commitments, assumes responsibility for own mistakes and learns from themCommercial mind setGoals and results orientatedIs trusted by others, honest and ethicPositive and self-motivatedFocused on winningAgility in decision makingAdaptability in executionEnjoys innovating and ‘thinking outside the box’ReliableAt ease with TechnologyGets things done!
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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