Service Coordinator

Service Coordinator

Avivo | bassendean, WA, AU

Posted a month ago

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  • $83,049 per annum plus super, including salary packaging up to $18,550!
  • Supporting Northern suburbs Community Teams
  • Flexible working arrangements / working from home to support work life balance


This position is responsible for developing Avivo’s Community Teams in the Northern River to support customers to live a good life within their community. The Service Coordinator works in partnership with customers to design and develop supports to enable them to:

  • Lead fulfilling lives in a way that makes sense to them
  • Achieve their goals and outcomes
  • Maintain their independence
  • Be a contributor and valued member of their community
  • Maximise the use of their funding

The Service Coordinator is responsible for ensuring quality support and services are provided to customers within the area and sourcing resources needed. They work closely with teams, supporting them to provide excellent services to customers and ensuring they have the knowledge, skills, values, and resources required.


This position works in partnership with colleagues within the Region and across Avivo to develop knowledge and skills in working with particular funders and target groups, i.e., disability, aged care and/or mental health. They contribute to the communities of practice that focus on the above mentioned.


Duties include:

  • Leadership, recruitment, and development of the team of field-based staff
  • Planning and providing services against budget within their geographical area
  • Supporting the team with knowledge and skill
  • Working within a Person-Centred framework to ensure support is provided in the most efficient way possible by working closely with the Mentors, Team Coach, Service Coordinator Team, Resource Team, Team Facilitators and Support Workers.

Selection criteria:

  • Demonstrates ability to work as a supportive leader, with ability to coach and resource others’ development. Previous experience in supporting and developing employees and teams.
  • Knowledge and understanding of disability, aged care and/or mental health sectors and demonstrates contemporary professional knowledge, values, and practice.
  • Commitment and skills in providing excellent support to customers.
  • Understanding and commitment to working with communities to welcome and include all people as valued citizens.
  • Excellent interpersonal and communication skills, numeracy, and literacy.
  • Strong IT skills including ability to use portals, systems, and document relevant information.
  • Tertiary qualifications preferred but minimum of Certificate 4 in Disability, Aged Care, Mental Health.


About you

You're an awesome and passionate leader who shows our community teams support and you want to make a real difference in your local community. You're committed to organisational transformation and ready to take on new challenges.

You enjoy working in a fast-paced, dynamic, and cohesive team environment, where your solid interpersonal, negotiating and influencing skills will assist you to build and maintain effective working relationships and gain the support and cooperation of others. Your problem-solving skills, together with your attention to detail, are coupled with well-honed judgement and the ability to work independently. 


Like what you have read so far? If you said yes, then we want to hear from you!


What's in it for you

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.  If you're ready to play an integral role and deliver results that help, make a real difference, we want to hear from you.

  • A salary of $83,049 per annum plus super
  • Permanent Full time position 
  • Option to Salary Package up to $18,550 to reduce your taxable income and increase your take home pay
  • Flexible working hours and support for work-life balance
  • Option to work a 19-day month
  • Access to Employee Assistance Program - Independent confidential counselling service


Are you keen? Here’s the next steps:

  • To apply, attach your resume and cover letter as one document.
  • Making an appointment to this position is subject to a satisfactory NDIS Worker Screening Check
  • Avivo strongly encourages applicants to be fully vaccinated including COVID-19 and the seasonal flu vaccination.


The closing date for applications is Friday 16th December 2022

Interviews expected to be conducted between 22nd & 23rd December 2022


Avivo strongly encourages applicants to be fully vaccinated against Covid-19 including the seasonal flu vaccination.


Last but not certainly not least, we value a diverse workforce with different life experiences, skills and backgrounds including people with disability, Aboriginal and Torres Strait Islander people, LGBTQIA+ and people from all cultural and linguistic backgrounds