Customer Support Officer - Mortgages

Customer Support Officer - Mortgages

Bluefin Resources | sydney, NSW, AU

Posted a month ago

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Bluefin Resources has been exclusively engaged by a market leading financial services institution to find 2 x Customer Support Officers to support the Loan Support team as they experience ongoing growth.

  • Enjoy a fantastic, flexible working environment and culture
  • You will be given the tools you need for success
  • Option to work from home 3 days a week after initial training
  • About the Role:

  • Attend to customer enquiries (via phone) regarding their loans (post settlement)
  • Ensure all enquiries are actioned accurately and professionally within SLA
  • Liaise with third parties where required to service customers effectively
  • Attempting to retain customers where possible (e. those looking to discharge)
  • Maintain accurate records of customer accounts including data entry into the core banking system as required
  • Manage loan file administration post-settlement
  • Strive to service each customer with excellence, ensuring that customer needs are met
  • About You:

  • 1-2 years' experience in a contact centre environment
  • Experience in mortgages and/or commercial property is essential
  • Strong attention to detail and good problem-solving skills
  • You are resilient and adaptable
  • Superior customer service skills
  • Exceptional communication skills; verbal and written
  • If you'd like to be considered for this role, please click 'APPLY' and follow the prompts or alternatively get in touch with Bat-Elle Kaplan on 0431 779 900 .

    IMPORTANT: By submitting your email address and any other personal information when you APPLY to a job, you consent to such information being collected, held, used and disclosed in accordance with our COLLECTIONS NOTICE and PRIVACY POLICY.

    Reference Number: BBBH50625_166901239432123 Reference Numbe: Contact Details: Bat-Elle Kaplan