Bluefin Resources has been exclusively engaged by a market leading financial services institution to find 2 x Customer Support Officers to support the Loan Support team as they experience ongoing growth.
Enjoy a fantastic, flexible working environment and culture You will be given the tools you need for success Option to work from home 3 days a week after initial training About the Role:
Attend to customer enquiries (via phone) regarding their loans (post settlement) Ensure all enquiries are actioned accurately and professionally within SLA Liaise with third parties where required to service customers effectively Attempting to retain customers where possible (e. those looking to discharge) Maintain accurate records of customer accounts including data entry into the core banking system as required Manage loan file administration post-settlement Strive to service each customer with excellence, ensuring that customer needs are met About You:
1-2 years' experience in a contact centre environment Experience in mortgages and/or commercial property is essential Strong attention to detail and good problem-solving skills You are resilient and adaptable Superior customer service skills Exceptional communication skills; verbal and written
If you'd like to be considered for this role, please click 'APPLY' and follow the prompts or alternatively get in touch with Bat-Elle Kaplan on 0431 779 900 .
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http://www.bluefinresources.com.au/privacy-policy
Reference Number: BBBH50625_166901239432123 Reference Numbe: Contact Details: Bat-Elle Kaplan
