Top ASX co. - Helpdesk / Desktop Analyst Support
Bluefin Resources | melbourne, VIC, AUPosted a month ago
Description
Top ASX co. - Helpdesk / Desktop Analyst Support - APPLY NOW
Immediate starters welcome
Rate - $30 - $45 per hour
Melbourne - hybrid working available
You MUST have at least 1 year minimum commercial HELPDESK / SERVICE DESK EXPERIENCE and good communication skills
This well-known business requires a business-critical has 2 roles: 1st level Helpdesk Analyst Support role and a 2nd level service desk analyst will be within the ICT Helpdesk support team that is growing.
This company has 450,000 users online to support, you will working as part of a large team working within Headquarters.
This role involved troubleshooting IT Issues on the phone, including provisioning laptops and requires to be on site as opposed to offshore to perform these duties.
This is a busy Helpdesk Support team with an existing Support team, you will be able to adapt and handle. Filling this role is critical to maintaining service levels to the key business for IT issues. This role will require you to manage the logging and triage of tickets to the appropriate teams to resolve issues for desktop environment and production environment This is a mainly 1st 2nd level support, some opportunity to do 3rd level support too, prior experience in helpdesk is a must.
Key skills in the following areas will be highly desirable not essential:
· Experience within troubleshooting of Active Directory
· Understanding of set up of new devices ie setup phones / tablets / laptops
If interested, please respond with an updated WORD copy of your CV - ASAP - URGENT role
Note: Due to high response, only successful candidates will be contacted be contacted about the roles.
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Reference Number: BBBH51732_166751032951387 Reference Numbe: Contact Details: Leena Lalli