Technical Customer Support Internship - Abbott Core Diagnostics - Sweden

Technical Customer Support Internship - Abbott Core Diagnostics - Sweden

Abbott Laboratories | Santa Ana, CA, 92701, US
Salary Range:$38,000 – $48,000 Salary range estimated by Zippia

Posted 11 days ago

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Description

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

About Abbott Core Diagnostics

We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

The Assignment:

In this assignment you will get trained and certified on our Alinity Diagnostics System. You will be working with supporting our customers remotely by solving issues over the phone. In addition, you will be assigned a project that you will present in the end of the internship.

This internship stat mid-june and last until mid-august with a possibility for extension depending on the availability of the intern.

This internship opens for permanent employment after graduation.

What you will do:

* Respond to customer request received by email, phone or other channels
* Identify the customer needs and address them by forwarding the request to a specialist or support the customer directly
* Logging calls and tickets onto the call management system



Qualifications:

* Graduate bachelor student or 4th or 5th year master level student in the field of medical / electrical / mechanical engineering, biotechnology or similar
* Analytical and well organized with a systematic working style
* Ideally you have some former experience with customer support
* Solution oriented mindset and quick learner
* Fluent in English and Swedish verbal and written
* Strong communication skills

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

* Career development with an international company where you can grow the career you dream of
* A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

How to apply:

Please apply with you with your CV, Motivation letter and grade transcript