Community Manager

Community Manager

Compass Group, North America | New York, NY, 10176, US
Salary Range:$26,000 – $43,000 Salary range estimated by Zippia

Posted a day ago

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ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Salary Range: $80,000 - $110,000

The Community Manager builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect the Compass personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As Workplace Experience Manager, you will be responsible for creating a safe and welcoming environment for our employees while promoting our clients culture. You will also work directly with a variety of vendors and employees while presenting yourself as a voice of of the client.

Key Responsibilities:

+ Oversee complex projects that drive improvements to the employee's workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. Solicit feedback from business leaders, stakeholders and team to drive continuous improvements.

+ Manage a team of direct reports and third-party vendors associated with building operations. Assist with daily operations including, but limited to: oversight of mailrooms, event/meeting set-ups, internal moves inventory management, and ongoing maintenance activities.

+ Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.

+ Relentless Customer Focus: Manage work order systems, monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs. Ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience.

+ Innovate and Improve: Question the status quo, suggest ways to improve and innovate processes, systems and workplace environments to optimize team and greater employee population's workplace experience.

+ Report regular operational updates professionally to leadership teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed.

+ Act as Safety Officer to ensure safety requirements are upheld at all times. Manage site emergencies action plans. Continuously reviewing and revising to ensure effectiveness. Respond to emergency situations on site, when needed.


+ Minimum of 4+ years in a leadership, service oriented, operational role.

+ Degree in Business, Operations Management, Workplace Management or related field preferred.

+ Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes.

+ Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills.

+ Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition.

+ Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.

+ Professional presence and excellent communication skills (written, verbal, and non-verbal).

+ Ability to motivate and lead self and others to deliver results with agility.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 1128660


Lacey Woodard