Claims Customer Service Representative

Claims Customer Service Representative

Kelly Services | Columbia, SC, 29240, US
Salary Range:$26,000 – $32,000 Salary range estimated by Zippia

Posted 3 days ago

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**What's next for you? This great job!** Finding a job that fits your lifestyle isn't always easy. That's where Kelly® Professional & Industrial comes in.

We're seeking a **Customer Service Representative** to work in **Columbia, SC.** We're here to help you find something great that works for you-so you won't miss a moment of what really matters in your life

**Why you should apply to be a CSR:**

+ Pay $13.00/hr.

+ Workdays: Onsite Monday-Friday (9:30am-6pm)

+ Onsite Training (8am-4:30pm)

**What's a typical day as a Customer Service Representative?**

+ Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

+ Performs research as needed to resolve inquiries.

+ Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

+ Accurately documents inquiries.

+ Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.

+ Responds to, researches and/or assists with priority inquiries and special projects as required by management.

+ Provides feedback to management regarding customer problems, questions and needs.

+ Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.

+ Follows through on complaints until resolved or reports to management as needed.

+ Maintains basic knowledge of quality work instructions and company policies.

+ Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

+ Maintains all departmental productivity, quality, and timeliness standards.

+ Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

**This job might be an outstanding fit for you if you have:**

+ High School Diploma or GED

+ **2 years of customer service experience**

+ **2 years of call center experience**

+ Data entry and/or typing experience

+ Social, verbal, and written communication skills

+ Basic Math and ability to work within Microsoft office

+ Ability to spend approximately 90% of the scheduled time on the phone


+ Excellent verbal and written communication skills.

+ Strong human relations and organizational skills.

+ Ability to handle high stress situations.

+ Good judgment skills.

+ Strong customer service skills.

+ Ability to learn and operate multiple computer systems effectively and efficiently.

+ Required Software and Other Tools: Basic computer operating skills.

+ Standard office equipment.

+ Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

**What happens next**

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an onsite **CSR** today.

**Get a complete career fit with Kelly** **®** **.**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** **®**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.