Change Management Lead - Work from home - Evernorth

Change Management Lead - Work from home - Evernorth

Cigna | Concord, NH, 03302, US
Salary Range:$106,000 – $137,000 Salary range estimated by Zippia

Posted 5 days ago

Apply Now

Description

**Position Summary**

The primary responsibility of the Change Management Lead is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes. This position is responsible for supporting the development, delivery, and coordination of Change Management-related communications in support of large-scale technology transformations. This individual will work closely with product owners, stakeholders, and leadership to develop integrated Change Management & Communications strategies along with the plans that will support the development of the material. Material may include, but is not limited to, written and visual communication such as email communications, infographics, readiness forum content, internal intranet posts, leader toolkits, talking points, video messaging scripts and content - all designed to drive adoption and sustainment of change. This individual may also develop and host training and feedback sessions with end users and stakeholders.

**Job Responsibilities**

+ Support the writing/editing/proofing of Change Management focused communications for various teams and stakeholder groups across Sales, Account Management, Sales Operations, and Contracting

+ Support the stakeholder teams by assisting with the development of written and visual materials, presentations, talking points, infographics, and more

+ Support strategies and tactics to effectively communicate, aligned with Change Management priorities and plans

+ Manage and organize the Change Management communication calendar and inventory for coordination across the Change Management team and priorities

+ Work closely with Change Management team members to organize and prepare distribution lists as part of the Change Management Communication plan

+ Coordinate and administer delivery of communications, where appropriate

+ Work with Change Managers to monitor and evaluate communication metrics, where possible

+ Build effective partnership with SME's to enable content delivery and feedback

+ Model effective communication and change management skills, activities and behaviors during all work efforts

+ Demonstrate excellent communication skills, both written and oral, communicate effectively with various levels of management, process owners, stakeholders, and other audiences through a variety of communication methods

**Qualifications**

+ Bachelor's degree or equivalent experience

+ Minimum three years of experience working in communications related role strongly preferred

+ Ability to convey complex information into meaningful, effective communication content

+ Proficient in Microsoft products (PPT, Word, Excel, etc.) - Design skills and proficiency a plus

+ Communication &/or Change Management certifications or accreditations a plus

+ Excellent written and verbal communications skills

+ Keen attention to detail and ability to adhere and adapt to various strategies that support our change management plans

+ Demonstrated flexibility and nimbleness to work and thrive in a dynamic/fast-paced work environment

+ Ability to prioritize and manage multiple projects, assignments, and deadlines

+ An understanding of how people and organizations go through change and the change process

+ Experience supporting change management initiatives in a small to medium scale business environment is also a plus

+ Collaborative and energetic approach to teamwork

+ General knowledge of Evernorth's brand and business - with an eagerness to learn more

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

**About Evernorth**

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response._

_Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._