Account Coordinator - Remote in OH, AZ, TX & FL

Account Coordinator - Remote in OH, AZ, TX & FL

CBRE | Tampa, FL, 33603, US
Salary Range:$32,000 – $44,000 Salary range estimated by Zippia

Posted 12 days ago

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Description

Account Coordinator - Remote in OH, AZ, TX & FL

Job ID

93626

Posted

09-Nov-2022

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Columbus - Ohio - United States of America, Phoenix - Arizona - United States of America, Plano - Texas - United States of America, Tampa - Florida - United States of America

**JOB SUMMARY**

Under general supervision, the Account Coordinator executes the operational processes for work order management and service partner follow up. Works collaboratively with customers, service providers, and employees performing a variety of routine and non-routine activities to help clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

**(This position does require regularly working on Saturdays)**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.

+ Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.

+ Communicates clearly and effectively both verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports, and internal and 3rd-party systems; works with client and service provider personnel to maintain and troubleshoot system access and usability; provides required reporting, data, and dispatch updates for assigned clients; assists with service provider invoice collection and auditing.

+ Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.

+ Conducts periodic weekly calls with clients to review status of projects/work orders.

+ Manages client specific programs such as landlord, warranty, dark locations, etc. Supports Digital & Technology development by providing user acceptance testing for system releases. Monitors/updates mismatch reports to validate API accuracy. Administers Tech onsite "do not exceed" requests (secondary).

+ Other duties as assigned.

**SUPERVISORY RESPONSIBILITIES**

No formal supervisory responsibilities in this position

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and EXPERIENCE**

+ HS Diploma/GED

+ Associates Degree Preferred

+ 0-2 Years of Experience

**CERTIFICATES and/or LICENSES**

N/A

**COMMUNICATION SKILLS**

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

**FINANCIAL KNOWLEDGE**

Ability to calculate simple figures such as percentages.

**REASONING ABILITY**

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

**OTHER SKILLS and/or ABILITIES**

Knowledge of customer service principles and practices and be familiar and comfortable with making outbound calls

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Demonstrated professional verbal and written communication skills

**SCOPE OF RESPONSIBILITY**

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

\#indsj

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)