Staffing Clerk

Staffing Clerk

Kaiser Permanente | Martinez, CA, 94553, US
Salary Range:$34,000 – $39,000 Salary range estimated by Zippia

Posted 6 days ago

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Description

As part of the Home Health team, and under the supervision of the Administrative Services Supervisor or designee, contributes to patient care by: Assigning patients to appropriate field clinician based on departmental policy, maintaining lists of patients assigned to each case manager or skilled discipline. Coordinates staffing for the department on a weekly and shift-by-shift basis.

Essential Functions:

+ Contacting patient or representative as appropriate to determine date/time of planned visit.

+ Data entering patient referrals into computer for appropriate tracking, other data entry as operationally defined.

+ May perform edits as assigned.

+ Communicating effectively with field clinicians using a variety of communication tools (written/verbal/phone/fax) regarding assignments and changes per departmental policy.

+ Copying, faxing, filing appropriate documents and distributes them according to departmental policy.

+ Providing clerical support to intake desk.

+ Coordinating and maintaining scheduling records as operationally defined.

+ Maintaining clear communications between the home health department and medical center staff, patients, families, and community agencies as indicated.

+ Participating in quality assurance activities of the department as appropriate.

+ Performing assigned duties in a timely and accurate manner.

+ Additional duties may be assigned due to operational needs according to bargaining unit guidelines.

+ Hours may vary or include weekends due to operational needs according to bargaining unit guidelines.

+ In addition, this position schedules staff for patient visits and triages patients' calls.

Grade 05

Basic Qualifications:

• One-year medical office experience required.

• Two years of secretarial/office experience within the past five years required.

• High school diploma or equivalent business school/college level training preferred.

• Knowledge of current medical terminology required. • Typing speed of 35 wpm or 6000 kph required.

• Demonstrated ability to use various computer applications (MS Office, Word, Excel) and common office equipment (fax/copier/pc/etc) required.

• Must be organized and able to prioritize time sensitive work routines.

• Must be flexible, able to work well with frequent interruptions, and willing to perform different tasks within an office setting, as operationally defined.

• Demonstrated excellent interpersonal communication skills which enable the individual to work with a variety of personalities and negotiate sensitive situations regarding scheduling of patient visits with appropriate field clinicians, including the ability to relate to the public and clinicians in person and on the phone.

• Appropriate customer service skills using the telephone required.

• Demonstrated strong problem-solving skills allowing the individual to offer solutions to patient/clinician scheduling issues, under direction of management.

• Detail oriented to ensure that discussions with staff and patients and decisions regarding scheduling of patient visits are documented appropriately.

• Previous experience with scheduling of patient visits for clinicians in a home health setting strongly preferred.

• Knowledge of health-care environment required.

• Knowledge of Home Health Agency operations, Medicare, Medi-Cal, and/or major insurance policies preferred

COMPANY: KAISER

TITLE: Staffing Clerk

LOCATION: Martinez, California

REQNUMBER: 1070274

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.