Veterinary Client Service Representative - Receptionist

Veterinary Client Service Representative - Receptionist

Thrive Pet Healthcare | Fairburn, GA, 30213, US
Salary Range:$23,000 – $33,000 Salary range estimated by Zippia

Posted a day ago

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Animal Medical Clinic of Fairburn (a Thrive Pet Healthcare partner) is looking for an outstanding person to join our Customer Service Representative team! We need someone who is dependable, has a positive attitude, is a self-starter and possesses superior customer service skills.

Starting pay - $15/hourly

We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and much more!

We have a fun, fast-paced facility with a friendly and positive working environment. We aim to treat every pet as if it were our own. We value the relationships that we build with our clients and their pets.

The ideal candidate:

* Computer savvy
* Self-motivated and hard working
* Strong communication skills
* Works well on a team
* Positive attitude and patience
* Conflict resolution skills
* Quality client service skills.
* Possess basic veterinary knowledge
* Available to work Saturdays

Job Duties:

* Provide top-notch customer service by being very attentive to client and pet needs
* Answer phones, schedule appointments and procedures, manage patient and client flow including checking patients in/out, and handling basic client complaints
* Facilitate communication between clients and medical team as needed
* Educate clients on veterinary care or forward questions appropriately
* Utilize computer information system to accurately enter client/patient information, update and maintain medical records
* Process client payments and invoices, and follow up on additional or missing payments
* Keep the lobby and front desk area clean and organized.
* Other administrative duties as needed