IT Operations Field Specialist-ITFLDS

IT Operations Field Specialist-ITFLDS

RadNet | Los Angeles, CA, 90009, US
Salary Range:$95,000 – $119,000 Salary range estimated by Zippia

Posted 4 days ago

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Description

Come join our Information Technology Department as a full-time IT Operations Field Specialist. The IT Operations Field Specialist is responsible for the overall IT success of a grouping of outpatient radiology imaging centers and their ancillary call centers and/or administrative offices in the Los Angeles area. The person in this position provides support to users that utilize several systems (RIS, PACS, Dictation, Microsoft Office, etc.) and a variety of equipment (desktops, laptops, printers, scanners, phones, network gear, etc.). Issues are reported in various ways (ticketing system, email, phone, text, etc.) and support (troubleshooting, implementing, replacing, etc.) is provided on site, remotely, over the phone and via email. The person in this role reports to the IT Operations Manager and he or she can rely on him or her and/or other specialized teams not only for escalated level two support, but also to further enhance his or her understanding of each system. Analyzing existing systems, making proactive recommendations to improve workflow or processes is not only welcomed, but also encouraged in this role.

* ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards.
* Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete.
* Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed.
* Visit sites and offices to check in with the managers and all other users to find new and resolve active issues.
* Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software.
* Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows.
* Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
* Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies.
* Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms.
* Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes.
* Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room.
* Collaborate with vendors (Network, Telecom, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users.
* Configure, monitor and support internal and external networks.
* Provide end user support with application functionality and escalate issues as needed.
* Image desktops and laptops. Build computers or change out computer parts.
* Participate in meetings and project, and complete other duties assigned.

We offer career advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, hands-on training, inter-company transfer opportunities, and a host of other perks!

RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant. RadNet will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Article 9 in Chapter XVIII of the Los Angeles Municipal Code)