Guest Relations Supervisor- Full Time

Guest Relations Supervisor- Full Time

Omni Hotels | Carlsbad, CA, 92008, US
Salary Range:$34,000 – $40,000 Salary range estimated by Zippia

Posted 11 days ago

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Description

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Resort Loyalty Ambassador oversees the Loyalty Ambassador team. It's the point of contact for all select guests and VIPs, ensuring that all their needs are met with the highest level of service, always keeping in mind the Power of One. It is the champion for Mesallia, ELMERs tickets, and Select Guest Program.

Responsibilities

Oversees the Loyalty Ambassadors Team Loyalty Ambassador Champion for the Resort Respond and resolve all ELMER's tickets in timely manner In charge of responding Medallia surveys and data analysis, identify trends and share this information during our Weekly Operations meeting. In charge of doing daily Follow-ups with guest listed on the MOD report Trainer for Loyalty Ambassadors Attend stand up meeting and share Medallia scores. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests' requirements and inquires

This is a brief description of the position. Other duties may be assigned.

Secondary Functions:

* Design and implement property-specific incentive programs to focus on improving Select Guest performance in specific areas. Must be approved by Director of Operations/ Rooms.
* Implement property-specific or companywide Select Guest promotions and/or communications. Must be approved by your supervisor.

Qualifications

* High School Diploma required.
* Previous customer service is required.
* Previous upscale hotel experience required.
* Hotel Front Desk experience preferred.
* Ability to compute accurate mathematical calculations is necessary.
* Must have excellent professional communication skills both verbally and in writing in English with guests/visitors, management and co-workers to their understanding, in person, e-mail and by telephone is necessary.
* Ability to work cohesively with other departments and co-workers as part of a team.
* Knowledge of computers is essential.
* Fluency in a foreign language is a plus.
* Previous guest relations training preferred.
* Expert in Data Analysis and able to identify trends
* Great at Multitasking