Account Services Representative

Account Services Representative

LifeWorks Inc | Philadelphia, PA, 19107, US
Salary Range:$29,000 – $33,000 Salary range estimated by Zippia

Posted 7 days ago

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Description

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary:

The Account Service Representative is responsible for supporting a specific client block; providing excellent customer service, and completing administrative tasks.

The Account Service Representative could work with Account Executives, Account Managers or Client Service Representatives and/or other internal resources, as well as directly with client base. This role is primarily internal and e-mail in nature.

Responsibilities:

* 20 hours per week, flexible hours
* Managing the renewal process with appropriate internal teams, providing reports to Customer Success Managers of their upcoming renewals
* Responsible for client administrative support; sending usage reports, preparing communications, requesting Schedule Cs, processing terminations
* Act as a liaison with internal departments to provide administrative support to Customer Success Managers
* Responsible for updating and utilizing the CRM (Customer Relationship Management) system
* Data Entry projects, system clean up

Succeeding as an Account Service Representative will require the following core qualifications and skills:

* University degree in Business or a related field, or equivalent work experience
* 3 years of experience in a sales / account management role preferred but not require
* Prior experience in HR, Wellness, and/or EAP considered an asset
* Proven ability to respond in a timely and strategic manner to the day to day requirements of our clients
* Strong problem solving skills
* Strong organizational, analytical, technology skills
* Exceptional written and verbal communication skills

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Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.